Support Packages
Any website that we host is automatically supported with our Bronze support package, whereby telephone or email support is available to assist with website issues and domain related email problems. Under the Bronze support scheme, issues that are resolved within the first 10 minutes in any month are FREE.
Support Contracts
Clients can cut the cost of additional support requirements by investing in a higher level annual support contract which also bundles in a range of additional value-added services.
| Bronze | Silver | Gold |
|---|---|---|---|
Website hosting |
√ |
√ |
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Email account initial set up, configure and test |
√ |
√ |
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Telephone support up to 10 mins/month |
√ |
√ |
√ |
Occasional and minor site content changes |
√ |
√ |
√ |
Additional support/site changes up to 1 hour/month |
|
√ |
√ |
Annual site review report and recommendations |
|
|
√ |
Annual cost |
£125 |
£349 |
£399 |
Additional support is available at £1 per minute in 15 minute blocks if an upgraded support contract is not in place.
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